12, Seolleung-ro 158-gil, Gangnam-gu, Seoul, Republic of Korea (Open in December)
070-7786-7063
Mon-Fri 10:00-18:00 ( lunch time 12:30-13:30 )
bank information
Shinhan Bank / 140-013-771609 / Kim Kyung-eun, Inc
shipping
[Delivery]
Shipping Method: EMS
Delivery area: National area (additional charges apply for islands/mountainous areas)
Delivery period: 10–20 days from the date of confirmation of payment completion.
(Except Saturday/holiday)
It may be delayed due to stock availability and local courier's circumstances.
Delivery address change: 070-7786-7063 or Q&A.
However, if the product has already been shipped, it cannot be changed.
Delivery status: You can check it at MYPAGE.
return/exchange
[Exchange and Return]
- Return: You cannot return the product because of a simple change of mind, not a defective product.
- Exchange: Please use EMS for exchange and you must pay the round trip courier fee.
Please apply for an exchange within 7 days of receipt, pack the product completely, and send it to the
address below.
"06046, 1nd floor, 20, HAKDONG-RO 25-GIL, Gangnam-gu, Seoul"
After the product arrives at our company, the exchange process will be carried out after the
confirmation process.
If there is a difference, you can deposit it as your reserve and use it when ordering other
products.
[If the product is defective]
In principle, within seven days of receiving the product, the same product (size, color) is exchanged
for a normal product and shipped as an AS product
The head office will pay the full shipping cost for this.
However, the customer must pay for the round trip shipping when exchanging it for a different product
(size, color) from the previous order.
[If exchange/return is not possible]
- Product defects caused by failure to comply with handling precautions
- Goods and components lost/damaged/contaminated
- In the case of a product specification change at the request of a customer or a product (promotion)
produced after pre-ordering
- The price may change due to the company's circumstances and is not a cause for return or exchange.
- Depending on the product measurement method, a slight error may occur with the size marked, and it is
not a cause for return or exchange.
A/S
[How to get the AS]
Offline purchase: You can register at the store you purchased.
Online Purchase:
Please register after contacting A/S at 1.070-7786-7063 or Q&A.
2. After checking the answer, please pack the product safely and enclose the round-trip shipping using
EMS, and send it to the address below.
It will be returned if you send the product arbitrarily without the "06046, 1nd floor of 20,
Hakdong-ro 25-gil, Gangnam-gu, Seoul."
[Repair cost and duration]
Where 30 days have not elapsed from the time of receipt of the product: Free of charge
If 30 days have elapsed from the time of receipt of the product: Paid
Repair period: 10 to 15 days from the date of product collection (excluding weekends and holidays)
I'll let you know the progress by text message.
For paid repairs, the progress of the repair will be delayed if the deposit is not confirmed.
jewelry care
All silver jewelry products have various factors, including air and moisture,
As time goes by, it may discolor or the gloss may weaken a little.
However, depending on how you store it and how you wear it, the lifespan will vary
If you follow the method below, you can maintain the color and gloss for a longer time
You can wear jewelry.
1. Precautions for Wearing
- Be careful not to touch sweat or chemicals (cosmetics, perfume, hairspray, etc.).
- Please wear jewelry and be careful not to enter the sauna or hot spring.
- It's okay to touch it with water, but wipe it well after touching it and dry it completely.
(It is not good to be exposed to water for a long time.)
- Avoid contact with sharp objects that cause scratches or rough surfaces.
The more scratches, the smaller the gap, which can cause quick discoloration.
2. Storage method
- Wipe it with a soft cloth and put it in a zipper bag so that it doesn't
Keep it closed and away from direct sunlight and keep it away from direct sunlight.
- For plated products, it is recommended that the surface be cleaned well and stored as dry as
possible.
- Store in a cool place where the temperature is not high.
- If you store jewelry products together in one space, it can cause scratches due to contact between
products
Please keep all jewelry products individually.
size
- The sizes listed on the product details page are all measured based on the maximum width and
length.
- How to measure the size of a ring
① Cut the paper into 5mm pieces
② Mark the cut paper around the finger you want to wear and measure the length.
③ If you search "How to measure the size of a ring" on the internet,
Please find the measured length and check the ring size.
- All rings are based on KS standard size.
- All sizes can vary by ±5mm.
